1. Introduction

Welcome to Cactus Commerce Limited ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cactuscommerce.co.uk/ (the "Site").

We are the Data Controller for the personal data we collect about you. This means we determine the purposes and means of processing your personal data.

Registered Office:

Cactus Commerce Limited

Moorgate House, King Street, Newton Abbot, Devon, United Kingdom, TQ12 2LG

Contact Email: ben@cactuscommerce.co.uk

2. Information We Collect

We collect information that identifies you personally as well as data regarding your use of our Site.

A. Personal Data You Provide to Us

We collect data directly from you when you fill out forms, subscribe to our newsletter, create an account, or contact us. This includes:

Identity Data: Names, business name/information.
Contact Data: Email addresses, phone numbers.
Financial Data: Payment information (processed securely via our third-party payment providers).

B. Information We Collect Automatically

When you access the Site, we may automatically collect certain information about your device and usage, including:

Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services (e.g., pages visited, time spent on pages).

3. How We Use Your Data

Under the UK General Data Protection Regulation (UK GDPR), we must have a legal basis to process your data. We use your data for the following purposes:

Purpose: To manage our relationship (notify you of changes, support). Type of Data: Identity, Contact. Legal Basis: Performance of a Contract

Purpose: To provide services (create accounts, provide consultation). Type of Data: Identity, Contact, Financial. Legal Basis: Performance of a Contract

Purpose: To send marketing communications (newsletters, promotions). Type of Data: Identity, Contact. Legal Basis: Consent (where you have opted in) or Legitimate Interests

Purpose: To deliver relevant website content and advertisements. Type of Data: Identity, Contact, Usage. Legal Basis: Legitimate Interests (to study how customers use our products/services)

Purpose: To use data analytics to improve our website. Type of Data: Technical, Usage. Legal Basis: Legitimate Interests (to keep our website updated and relevant)

4. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to track the activity on our Service and store certain information.

Google Analytics: We use this to understand how visitors engage with our Site.
Google AdSense & Facebook Pixel: We use these tools to measure the effectiveness of our advertising and to serve you relevant advertisements on other platforms.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please review our Cookie Consent banner on the website.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted third parties to help us operate our business:

Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
- Email Marketing: We use Mailchimp to manage our email marketing campaigns.
Analytics and Advertising Partners: We share data with Google (Analytics & AdSense) and Facebook (Meta) to analyze site traffic and manage advertising.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. International Data Transfers

Our business is based in the United Kingdom. However, some of our external third parties (such as Mailchimp, Google, and Facebook) are based outside the UK and the European Economic Area (EEA), specifically in the United States.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK (such as the International Data Transfer Agreement) which give personal data the same protection it has in the UK.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data ("Right to be forgotten").
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time (where we are relying on consent to process your data).

To exercise any of these rights, please contact us at ben@cactuscommerce.co.uk. We aim to respond to all legitimate requests within one month.

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.1

10. Contact Us

If you have any questions about this Privacy Policy or our privacy p3ractices, please contact us:

Cactus Commerce Limited

Email: ben@cactuscommerce.co.uk

Website: https://www.cactuscommerce.co.uk/